Return Policy

Our Commitment to Quality

At EonLife Global, we stand behind the quality of our ReLuma products. We want you to be completely satisfied with your purchase. This Return Policy outlines the circumstances under which we accept returns and issue refunds.

Defective or Damaged Products

We accept returns and offer full refunds or replacements for products that are:

• Defective: Products with manufacturing defects or quality issues
• Damaged in Transit: Products that arrive damaged or broken
• Incorrect Items: If you receive the wrong product or quantity

Please contact us within 7 days of delivery with photos of the defective or damaged product and packaging. We will arrange for a return and provide a full refund or replacement at no additional cost.

Non-Returnable Items

Due to the nature of our skincare products and for hygiene and safety reasons, we cannot accept returns for:

• Opened or used products
• Products with broken or removed seals
• Products purchased more than 30 days ago
• Products showing signs of use or tampering
• Change of mind or buyer's remorse

How to Initiate a Return

If you received a defective or damaged product, please follow these steps:

1. Contact Us: Email us at eonlifeglobal@gmail.com or call 407 743 0079 within 7 days of delivery
2. Provide Details: Include your order number, photos of the product and packaging showing the defect or damage, and a description of the issue
3. Await Authorization: Our team will review your request and provide a return authorization and instructions if approved
4. Ship the Product: Follow the provided return instructions. We will provide a prepaid return label for defective or damaged items

Refund Process

Once we receive and inspect your returned product:

• We will notify you by email of the approval or rejection of your refund
• If approved, your refund will be processed within 5-7 business days
• The refund will be credited to your original payment method
• Please allow additional time for your bank or credit card company to process the refund

Exchanges

If you received a defective or incorrect product and would like an exchange rather than a refund, please indicate this when contacting us. We will ship the replacement product at no additional cost once we receive the returned item.

Shipping Costs

• Defective/Damaged Products: We cover all return shipping costs and provide a prepaid label
• Incorrect Items: We cover all return and replacement shipping costs
• Non-Defective Returns: Not applicable as we do not accept returns for opened or used products

Product Satisfaction

While we cannot accept returns for opened products, we are committed to your satisfaction. If you experience any adverse reactions or are unsatisfied with your unopened product, please contact us. We will work with you to address your concerns and may offer alternative solutions on a case-by-case basis.

Contact Information

For return requests or questions about our Return Policy, please contact: